Refund Policy
This Refund Policy applies to all subscriptions, one‑time purchases, and services provided by StocksalesApp. We want you to be completely satisfied with your experience.
1. Digital Products & Subscription Access
StocksalesApp is a digital SaaS product delivered via subscription. Access to the platform is granted immediately upon successful payment. Because of the instantaneous nature of digital delivery, our refund policy is designed to be fair while protecting the integrity of our service.
2. Refund Eligibility
Refunds may be issued only in the following limited circumstances:
- Technical failure — recurring, unresolved technical issues that prevent you from accessing the service for a significant period (more than 48 consecutive hours).
- Duplicate payments — accidental double‑charging for the same subscription period.
- Service not as described — if the core functionality materially differs from what was advertised at the time of purchase, and we are unable to remedy the discrepancy.
✅ How to request a refund: Contact our support team at support@stocksalesapp.com within 14 days of the charge date. Include your account email, transaction ID, and a clear explanation of the issue. All refund requests are reviewed within 5 business days.
3. Non‑Refundable Situations
Refunds are not provided in the following cases:
- Change of mind or buyer’s remorse after access has been granted.
- Misuse, abuse, or violation of our Terms of Service.
- Failure to use the service (inactivity) — we do not offer refunds for unused subscription time.
- Compatibility issues with your hardware, browser, or third‑party integrations that are outside our control.
- Requests made more than 14 days after the transaction date.
Due to the digital nature of our product, refunds are generally not issued once access is granted. We encourage you to explore our free trial or demo before committing to a paid plan.
4. Processing & Timeline
All refunds are processed exclusively through financial assistance, our Merchant of Record. Once approved:
- Refunds are credited to the original payment method used during checkout.
- Processing time varies by bank and payment provider — typically 3–10 business days.
- You will receive a confirmation email from financial assistance once the refund is initiated.
If a refund is issued, your subscription will be terminated, and access to the platform will be disabled.
5. Cancellations & Pro‑rata Refunds
You may cancel your subscription at any time from your account settings. Cancellation will stop future billing, but no pro‑rata refunds are provided for the remaining period of your current billing cycle. You will retain access until the end of the paid term.
6. Questions & Support
If you have any questions about this Refund Policy or need assistance with a payment issue, please reach out to us at: